Route Technician

Feb 8, 2021 | Careers | 0 comments


State: Illinois
Status: Full Time
Starting: $$

The primary responsibilities of this position include, but are not limited to, setting redemption loads for terminals and replenishing cassettes, installing, maintaining, and servicing amusement and video gaming equipment owned/operated by the Company and located in contracted establishments, as well as assisting in other areas as needed.


  • A certificate from college or technical school, at least three years related experience, or equivalent combination of education and experience
  • Ability to understand and follow written and verbal instructions
  • Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
  • Proficient with basic PC skills
  • Minimum of 21 years of age
  • Valid Driver’s License
  • Clean driving record


  • Frequently required to stand
  • Frequently required to walk
  • Frequently required to sit
  • Frequently required to utilize hand and finger dexterity
  • Frequently required to talk or hear
  • Frequently required to lift/push light weights up to 50 lbs.
  • Utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
  • Exposure to outside weather conditions 
  • The noise level in the work environment usually is moderate


  • Responds to service calls for equipment repairs in a timely matter.
  • Prioritizes calls according to urgency and current location.
  • Communicates with call center to efficiently manage service calls.
  • Troubleshoots gaming devices and repair as needed utilizing enhanced skills and knowledge.
  • Location liaison for partner operators and customer questions.
  • Manages inventory of the route van to ensure parts are available when repairs are needed.
  • Interacts with clerks, management, and customers to solve issues as they arise.
  • Completes all necessary documentation for device entry and logs.
  • Performs auditing procedures on the slot machines, dispensers, and ATM’s.
  • Delivers product from company location to customer locations.
  • Prepares COAM games in warehouse to be installed at location.
  • Install COAM games and work with Intralot to complete Go Live process
  • Assist Amusement technicians when needed.
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